Shipping policy

1. Logistics Method & Carriers To ensure your items arrive safely and on time, we partner with trusted carriers. Depending on your location, particularly within Canada, our primary logistics methods are:

• Canada Post

• UPS

• FedEx

2. Key Shipping Information

• Order Cut-off Time: 15:00 GMT

• Processing Time: 1-2 business days (Monday - Friday)

• Delivery Time: 4-6 business days (Monday - Friday)

3. Shipping Costs

We provide free shipping on all orders.

4. Shipping Details

 To ensure your order is processed the same day, please place it before 15:00 GMT! We’ll pack and ship your order within 1-2 business days (Monday - Friday). After dispatch, you can expect delivery in about 4-6 business days (Monday - Friday).

5. Order Delays

While we strive to deliver on time, unforeseen delays may occur. If your order takes longer than anticipated, don’t worry – we’ll keep you informed. For updates, feel free to email us at EMAIL.

6. Damaged or Incorrect Order

If your order arrives damaged or if you receive the wrong item, please reach out to us at info@velvet-fashion.com. We’ll work quickly to resolve the issue for you.

7. Cancelling Orders

Should you need to cancel your order before it ships, just send us an email at EMAIL, and we’ll take care of it. If your order has already been dispatched, you can start a return process once it arrives.

8. Company Information

Velvet Fashion  is operated by FHDC LIMITED , a company based in Hong Kong.

• Business Registration Number: 59927681
• Company Address: 2301, 23/F BAYFIELD BLDG 99 HENNESSY RD WAN CHAI HONG KONG
• Email: info@velvet-fashion.com